One of the most important innovations to hit the U.S. prison system over the last decade has been the advent of Securus’ video visitation system. As one of the leading innovators in U.S. prison technologies, Securus Technologies has been developing its video visitation platform over the last 10 years. The platform is now one of the most well-proven ways to keep inmates in touch with their loved ones and out of trouble within the institutions where they serve their time. In fact, in the majority of institutions where Securus video visitation has been installed, the number of infractions committed by inmates has dramatically dropped, leading many to conclude that the technology is a effective and low-cost form of crime prevention.
But preventing crime on the inside of prison is not the only thing that Securus video visitation does well. The platform has been able to generate hundreds of millions of dollars in revenue each year for the prisons in which Securus operates. On each video visitation call, anywhere from 30 to 90 percent of the money spent on the phone call goes directly back to the institution in which the phone system is housed. These forms of commissions are also applicable to video visitation calls. This means that the institutions where the wildly popular Securus video visitation platform has been rolled out are currently seeing dramatic increases to their general funds, enabling them to hire more guards and run tighter ships, keeping all inmates and guards safer.
But the Securus video visitation system has also been able to save the family members of inmates thousands of dollars per year. With the average outgoing video visitation call costing just $0.15 per minute, the price has been kept low enough that almost all inmates can afford to stay in contact with their loved ones on the outside. This has saved family members, who otherwise would have been forced to go to the prison in person, thousands of dollars each year.
Headquartered in Dallas, Texas, Securus Technologies is a true industry leader in the realm of civil and criminal justice system technology solutions. Securus Technologies offers a growing array of products and services in designed for public safety, investigation, corrections, as well as offender monitoring. The company serves over 3,450 public safety, corrections, and law enforcement agencies in North America.
At the beginning of 2017, Securus Technologies received the prestigious Stevie® Awards for Sales & Customer Service. Securus Technologies received the award at a ceremony attended by over 650 business executives from around the world. The ceremony at Caesar’s Palace in Las Vegas. This was 11th annual awards ceremony.
Securus Technologies chief executive officer was one of the business leaders in attendance. He accepted the award on behalf of Securus Technologies.
Over 2,300 nominations were received for the organization’s awards. 77 business experts were selected as judges for the 2017 awards program. The judges considered an array of criteria that included how well a company responded to problems associated with customer service. In addition, the judges examined how a company benefits the community at large.
The general public is a prime consideration of Securus Technologies. The company develops and implements products and services designed to enhance public service in a number of different ways.
Beyond the program that gave Securus Technologies an award, the organization bestows other awards during the year. These awards are to business enterprises operating in over 60 countries around the world. Over 10,000 nominations are submitted each year for all awards given by the organization.
Sponsors of the 2017 Stevie Awards for Sales & Customer Service include Sales Partnerships, Inc. and ValueSelling Associates, Inc. The number of nominees in the awards program from which Securus Technologies received recognition has been increasing significantly For example, between 2016 and 2017, the number of nominees increased by 10 percent.
Operating a prison or correctional facility requires a significant amount of security, transparency, and documentation. Even the smallest and simplest tasks often require the prison to fill out several pages of paperwork for processing and storage. While security and transparency is important, it can be very time consuming and a waste of resources to have an employee fill out all of the paperwork. Fortunately, Securus Technologies has recently unveiled a new product that will help to streamline that process.
Securus Technologies unveiled a ConnectUs application, which can be used by a prison or correctional facility to better process their documentation. When using ConnectUs, an inmate can fill out their own paperwork using a tablet computer, computer terminal, or other smart device. The application and paperwork can then be submitted directly to the facility for processing. Depending on the level of service that they want, Securus can even process and store the paperwork for the facility.
Further, they are able to find the forms faster, fill out information to allow for auto-processing, and even communicate with facility employees. Overall, it has allowed for a much more efficient practice compared to what was previously in place at the facilities.
While the ConnectUs application is the latest application and service provided by Securus, the company has a long history of providing valuable services and products to correctional facilities and prisons. The company, which is based in Dallas, Texas, has historically provided secure communications services and products. These have included secure telephones and video communication services, which have proven to be very valuable to facilities, inmates, employees, and family members of inmates.